The only digital product for guests and the team: the website helps to choose a room and make a reservation, and the internal system supports work with applications, payments and operational processes.
Format of the project Web portal and CRM Website, online booking, guest access to the application and tools for teams.
The guest should see the rooms, compare the options, check the dates and leave a request without unnecessary calls. The team — get all the data in the working environment, keep the reservation and control the related operations.
That is why the public site and the internal tools work as one product: the reservation starts on the site and continues in the daily work of the administration.
Each module solves a specific task: from the first acquaintance with the room to working with booking and internal accounting.
The pages of rooms, restaurant, services, gallery, accommodation rules, useful information and contacts have been created. The guest receives the necessary answers to the request.
For the guest: all the key information about accommodation and services is collected in one place.The guest chooses the dates, number and number of guests, fills in the data and goes through a sequential registration script. Provided pages for payment, confirmation, cancellation and verification of the reservation by code.
For the guest: a clear path from choosing a number to confirming the request.A separate script allows you to find a reservation by code and contact details, view details, status, dates and other data available to the guest.
For the team: fewer manual clarifications on already created reservations.A work environment is provided for the team to manage reservations, guest data, payments, services and internal operations. This creates a framework for controlling loading and financial processes.
For the manager: operational data and accounting are not scattered between separate files.The site guides the guest through the booking journey, and the backend continues this scenario in the team's work - with requests, payments and daily processes of the hotel
Back to worksBriefly explain what needs to be changed. We will ask the right questions and create a clear first step.
Tell us what you want to create or improve — without a complicated brief or technical terms.