Orders and customers
An employee forms an order from menu items, adds customer data, payment method and comments. A separate status and number is stored for each order.
For the team: all order details are available in one working screen.
Implemented project
Food Kebab is a CRM system for the operation of the establishment.
An internal tool that combines orders, kitchen, delivery, cash register, warehouse, menu and operational statistics in one working environment.
Format of the project CRM system Management of orders, customers and daily processes of the establishment.
Task
Collect the daily processes of the establishment in one tool.
The team needs a clear script for working with the order: form it, transfer it to the kitchen, lead to delivery or issue and close the payment. The owner can see the state of the cash register, balances and sales without manual tables.
Therefore, the system separates work roles and order stages, but stores data in a single environment: from the menu and cart to the shift report.
What is implemented
Work scenarios for the team and control for the owner.
Each module is responsible for a specific stage of the establishment's operation - without duplication of data between different tools.
Kitchen, delivery and delivery
The order goes through successive stages: new, in preparation, in delivery and fulfilled. Separate screens help the team to work on their stage without unnecessary actions.
For the establishment: the status of each order is clear from start to finish.Menu and inventory
Administrator manages menu categories and items, as well as products in stock: quantity, units measurement, cost and inventory updates.
For the owner: menu and product accounting are kept up-to-date.Cash register, shifts and statistics
The system includes cash transactions, closing shifts, employee roles and statistics on orders, revenue, popular items, inventory and the work of the team.
For the manager: key indicators are collected in the system, not in separate tables.
Summary
Working system for the daily operation of the establishment.
Food Kebab combines operational processes in one environment: the team works with orders according to clear statuses, and the manager has access to cash desk, warehouse and statistics.
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